ag99 Terms & Conditions

👤Account Eligibility and Registration

To register an account on ag99, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. ag99 conducts age verification checks during registration and may request identity documents at any time. Providing false age information or using another person's identity is strictly prohibited and will result in immediate account termination and forfeiture of all funds.
• You must be a resident of Bangladesh or a jurisdiction where online gambling is legal. It is your responsibility to ensure that your participation complies with local laws. ag99 does not accept players from jurisdictions where online gambling is explicitly prohibited by law.
• You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, address, email address, and phone number. Any changes to your personal information must be updated immediately through your account settings or by contacting customer support.
• Each player is permitted to register and maintain only one account. Creating multiple accounts (duplicate accounts, secondary accounts, alternate accounts) is strictly prohibited. ag99 reserves the right to close duplicate accounts, void bets, and confiscate funds from such accounts without prior notice.
• You are responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. Any activity conducted through your account is your sole responsibility, and ag99 will not be liable for unauthorized access resulting from your failure to secure your credentials.

ag99 may request additional documentation at any time to verify your identity, age, address, payment method ownership, or source of funds. Such documentation may include a government-issued photo ID, proof of address, bank statements, or payment method screenshots. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withdrawal restrictions.

🎮Betting and Gaming Rules

All bets placed on ag99 are governed by the following rules:

• All bets are final once confirmed. Once a bet is placed and confirmed through the platform, it cannot be cancelled, modified, or reversed unless explicitly voided by ag99 due to an error or technical malfunction. Check your bet slip carefully before confirming.
• Minimum and maximum bet limits vary by game type, market, and player status. ag99 reserves the right to adjust bet limits at any time without notice. High-stakes players may be subject to additional verification and enhanced monitoring.
• All sports betting odds are determined by ag99 and its third-party odds providers. Odds are subject to change at any time before a bet is confirmed. The odds displayed at the moment of bet confirmation are the odds that apply to your wager, regardless of subsequent changes.
• Casino games (slots, live dealer games, table games, instant-win games) use certified Random Number Generator systems. Game outcomes are entirely random and cannot be predicted or manipulated. Return to Player percentages are provided by game developers and are independently audited. Actual returns may vary over short play sessions.
• Collusion, cheating, exploiting software bugs, using automated betting bots, or any form of fraudulent activity is strictly prohibited. Players caught engaging in such behaviour will have their accounts permanently closed, all winnings voided, and deposits confiscated. ag99 may also report such activities to relevant authorities.

In the event of a dispute regarding bet settlement, match result, or payout, ag99's decision is final. All disputes must be reported within 14 days of the disputed event. Supporting evidence (screenshots, bet IDs, timestamps) should be provided when submitting a dispute. ag99 will investigate all legitimate disputes and respond within a reasonable timeframe.

💰Deposits and Withdrawals

ag99 supports multiple payment methods tailored for Bangladesh players, including bKash, Nagad, Rocket, Upay, and bank transfer. Deposit and withdrawal terms are as follows:

• Minimum deposit amounts vary by payment method, typically starting from ৳500 BDT. Deposits are processed instantly or within a few minutes for mobile wallet methods. Bank transfers may take 1-3 business days to reflect in your account.
• Withdrawals are subject to identity verification (KYC). First-time withdrawals require submission of identity documents (national ID, passport) and proof of address (utility bill, bank statement). Once verified, future withdrawals process without additional documentation.
• Withdrawal processing times: mobile wallets (bKash, Nagad, Rocket) typically process within 15 minutes to 2 hours; bank transfers take 1-3 business days. Withdrawal requests are reviewed for compliance and fraud prevention before approval.
• Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals (withdrawals to accounts not owned by you) are strictly prohibited. ag99 may request additional verification if discrepancies are detected.
• ag99 reserves the right to charge withdrawal fees or apply processing charges in certain cases. Any applicable fees will be clearly displayed before you confirm a withdrawal. Standard withdrawals typically incur no fees, but expedited or high-frequency withdrawals may be subject to charges.

Deposits are non-refundable once credited to your account. You may withdraw your deposited funds at any time (subject to wagering requirements if you have claimed bonuses), but ag99 does not issue refunds for completed deposits except in cases of proven technical error or duplicate transaction.

All transactions are encrypted using SSL technology and processed through secure payment gateways. Your banking details are not stored on ag99 servers. Transaction history is available in your account dashboard for transparency and record-keeping.

🎁Bonuses and Promotions

ag99 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, free spins, cashback, and seasonal promotions. All bonuses are subject to specific terms and conditions:

• Bonuses must be claimed within the specified timeframe and are subject to wagering requirements (rollover) before withdrawal. Wagering requirements vary by bonus type and are clearly stated in each promotion's terms. Typical wagering requirements range from 5x to 40x the bonus amount.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games, live casino, and certain high-RTP games may contribute at reduced rates (e.g., 10%-50%) or not at all. Check the specific bonus terms for contribution rates.
• Bonuses are non-withdrawable (bonus funds cannot be withdrawn directly). Only winnings generated from bonus funds can be withdrawn after wagering requirements are met. Bonus abuse, including creating multiple accounts to claim the same bonus repeatedly, will result in bonus forfeiture and account closure.
• ag99 reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice. Players who have already claimed a bonus before its termination will be allowed to complete the wagering requirements under the original terms.

Bonus terms are published on the ag99 website and updated regularly. It is your responsibility to read and understand the terms of each bonus before claiming. If you have questions about bonus terms, contact customer support before opting in.

🔒Account Security and Privacy

ag99 takes your security and privacy seriously. The following policies apply:

• All personal and financial data is encrypted using 256-bit SSL technology, the same standard used by banks and financial institutions worldwide. Your data is stored on secure servers and is never shared with third parties except as required by law or to process transactions.
• You are responsible for maintaining the security of your login credentials. Use a strong, unique password and enable two-factor authentication if available. Never share your account details with anyone, including customer support agents.
• ag99 monitors accounts for suspicious activity, including unusual betting patterns, potential fraud, money laundering, or collusion. Accounts flagged for suspicious activity may be temporarily suspended pending investigation. ag99 cooperates with law enforcement and regulatory bodies when required.
• Our full Privacy Policy outlines how we collect, use, store, and protect your personal information. By using ag99, you consent to the practices described in our Privacy Policy. You have the right to request access to your data, request corrections, or request account deletion at any time by contacting support.

If you suspect unauthorized access to your account, change your password immediately and contact customer support. ag99 will investigate any reported security breaches and take appropriate action to protect your account.

⚠️Prohibited Activities

The following activities are strictly prohibited on ag99 and may result in immediate account suspension, fund confiscation, and legal action:

• Using the platform for money laundering, fraud, or any illegal activity. ag99 complies with anti-money laundering regulations and reports suspicious transactions to relevant authorities.
• Providing false, inaccurate, or misleading information during registration or verification. This includes using fake IDs, stolen identities, or false payment method details.
• Colluding with other players to gain unfair advantage, sharing account information, or coordinating bets to exploit bonuses or promotions.
• Using automated software, bots, scripts, or any third-party tools to place bets, scrape data, or manipulate the platform. All betting must be done manually by the account holder.
• Exploiting technical errors, software bugs, or platform vulnerabilities for financial gain. If you discover a bug or error, you must report it immediately to customer support and refrain from exploiting it.

Players found engaging in any prohibited activity will face immediate consequences. ag99 reserves the right to close accounts, void bets, confiscate winnings and deposits, and pursue legal action where applicable. We maintain a zero-tolerance policy toward fraud and abuse.

📱Intellectual Property

All content on the ag99 platform, including but not limited to the website design, logos, graphics, text, software, game content, and trademarks, is the property of ag99 or its licensors and is protected by international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any ag99 content without explicit written permission. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only.

The ag99 name, logo, and brand are registered trademarks. Unauthorized use of ag99 trademarks for commercial purposes, including creating fake websites or apps that impersonate ag99, is illegal and will be prosecuted to the fullest extent of the law.

🛡️Limitation of Liability

ag99 provides its services on an 'as is' and 'as available' basis. While we strive for uptime and reliability, we do not guarantee uninterrupted or error-free service. ag99 is not liable for:

• Losses resulting from technical failures, server downtime, network interruptions, or third-party service outages beyond our control.
• Losses caused by user error, including incorrect bet placement, misunderstanding of game rules, or failure to read bonus terms.
• Indirect, consequential, or punitive damages arising from your use of the platform, even if ag99 has been advised of the possibility of such damages.
• Losses resulting from unauthorized access to your account due to your failure to secure your login credentials. You are responsible for account security.

⚖️Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with international online gaming standards and the laws of the jurisdiction in which ag99 operates. Any disputes arising from your use of ag99 will be resolved through the following process:

First, contact ag99 customer support to attempt informal resolution. Most disputes can be resolved quickly through direct communication. Provide all relevant information (account details, transaction IDs, screenshots) to expedite the process.

If informal resolution fails, disputes may be escalated to mediation or arbitration as per ag99's dispute resolution policy. ag99's decision on game outcomes, bet settlements, and account disputes is final and binding. By using ag99, you waive your right to participate in class-action lawsuits against the platform.

📞Contact Information

If you have questions about these Terms and Conditions, need clarification on any policy, or require assistance with your account, our customer support team is available 24/7 via live chat and email at [email protected].

We recommend keeping a copy of these Terms for your records. By continuing to use ag99, you affirm that you have read, understood, and agreed to these Terms in full.